Refund policy

This policy applies to Freshly Yours, a brand owned and operated by Fresh Morsel Private Limited (“Company”, “we”, “us”, “our”).

RETURNS
How do I know if an item is eligible for a return?

Due to the perishable nature of Freshly Yours products, we do not offer returns or exchanges once an order has been delivered. Refunds or replacements may be considered only if the Freshly Yours product delivered is damaged, spoiled, leaking, broken, or incorrect.

WHAT IS THE PROCESS TO GET A REPLACEMENT OR REFUND?

Customers must email freshlyyours24@gmail.com within 24 hours of delivery with the order number clearly mentioned, the reason for the request, and clear photographs of the Freshly Yours product along with inner and outer packaging. If we are not informed within 24 hours, the order shall be deemed accepted in good condition.

EXCHANGES
What is your exchange policy?

Due to the perishable and consumable nature of Freshly Yours products, exchanges are not offered under any circumstances.

IMPORTANT CONDITIONS

Refunds or replacements will not be issued for taste dissatisfaction, personal preference, opened or consumed Freshly Yours products, improper storage after delivery, delayed refrigeration, exposure to heat or sunlight, requests raised after24 hours, or minor variations arising from natural ingredients.

PERISHABLE GOODS ACKNOWLEDGEMENT

By placing an order, you acknowledge that Freshly Yours products are perishable and non-returnable except in cases of verified damage or incorrect delivery, subject to compliance with this policy.

GOVERNING LAW & JURISDICTION

This policy shall be governed by the laws of India. Courts of Mumbai, Maharashtra shall have exclusive jurisdiction.

CONTACT INFORMATION

Email: freshlyyours24@gmail.com
Brand: Freshly Yours
Legal Entity: Fresh Morsel Private Limited